FAQ

What is going on with Nourish Kitchen and Bakery and when can I order?

Find out more here!

How have you been impacted by Covid and do you have any Covid safety protocols?

Covid has impacted everyone, we are grateful our team has not lost any loved ones, and that is the most important thing. Ingredient and shipping prices have gone up and suppliers randomly run out of product, there are lengthy shipping delays and we cannot have as many people on staff so it everything takes longer to do! 

We have always had incredible cleaning practices, but we have ramped everything up, with extra hand sanitising, all of our staff wears masks indoors, at curbside pick up. Our staff on hand is limited so that everyone can space out, and if anyone has any Covid symptoms, they stay home until they have an all clear from AHS. All of our staff is double vaxxed for your safety and our teams safety. We do ask that you wear a mask for curbside pick up.

What products are gluten free?

Everything! Nothing we make has gluten, so there is zero chance of cross contamination. 

Do you cater?

Absolutely! We are happy to provide catering for office lunches, special events, and nearly any occasion you can think of. Email us for more information: alissa@nourishkitchenandbakery.com.

How does pick up work?

When you place your order, you will be asked to review our refund policy and given the opportunity to select a pick up date from our available options. You will get an order confirmation immediately following your order being processed and we will let you know if we have any questions about your order. 

Arrive at our location anytime during your 30 minute pick up window, parking facing our building. Send us a message on our website chat that you have arrived, along with your name and order number and the car you will be waiting in. We will bring your order out as soon as it is ready. There may be a queue, so please have patience. If we finish your order before you arrive, we will send you a notification. We will also send another notification near the end of your pick up window. It is really important to arrive within your window- we are unable to hold your order overnight. 

If you cannot make your pick up date, we are happy to pop it in a pre-paid Uber.

What are you guys all about?

We are here to make the food you want to eat, the food you should eat, and to do it conveniently, healthfully and sustainably. We do that by

1. Leaving out unnecessary, unhealthful and unnatural items. Our products are free of gluten, soy, refined sugar, palm oil, artificial colours and flavours, preservatives, weird chemicals, and fillers. We use only natural colours, even our decorations are tested to be gluten, soy and artificial ingredient free.
   
   
2. Being allergy friendly-If you have allergies, we still have amazing options for you. We custom make every order, we can make your order first thing in the morning, so there are fewer contamination issues. We do use nuts extensively, so we do not recommend ordering from us if you have anaphylactic allergies. 
   
   
3. Our menu is Plant Based, meaning we use minimal non-plant products and instead focus on ingredients that are from sustainably sourced plants. Paleo? We have you covered, our Paleo options are dairy, refined sugar, grain and legume free. Are you vegan? We have options that have absolutely no animal products like eggs, dairy and honey nor do we use ingredients whose cultivation practices harm and devastation to  animal lives, like soy or palm.
   
   
4. We are an Earth friendly, socially aware triple bottom line company. We choose to purchase local or fairly traded, sustainable goods, support free range and grass finishing and as much as possible,organic, spray free and eco-social options. 
   
   
5. We give back. We donate to shelters, food banks and meal programs, and offer seniors and sliding scale purchases on request.
   
   
6. We are a team of different colours, genders, creeds, sexes, abilities, origins, ages, and sexual orientations with a common goal - to make amazing, healthful food  for everyone. With a smile.

Do you do delivery?

Yes! We can arrange delivery for anywhere in Calgary. This fee is collected on behalf of our courier and pays for their time, fuel , car maintenance and associated costs- we do not keep this money. If you would like delivery for a certain time, or last minute delivery, we can pop your order in an Uber for you-this is the fastest and best solution if you need to know exactly when you will receive your order. ( Uber charges are different then our regular courier service)

Ask about bulk order delivery on other days.

Is there delivery outside of Calgary?

Yes! Here are the rates for outside of Calgary. If you are in Canmore/Banff message us through email, we have special rates for large orders.

AIRDRIE 25
BALZAC 22
ELBOW VALLEY 22
ROCKYVIEW SOUTH 22
BRAGG CREEK  35
KANANASKIS 60
BEARSPAW  25
CHESTERMERE  25
OKOTOKS  25
HERITAGE POINTE 22
DEWINTON  22
PRIDDIS 30
HIGH RIVER 40
STRATHMORE 35
LANGDON LAN 30
CROSSFIELD 40

What about cake, I need one for a birthday!

We do cakes, but require a minimum 2 weeks lead time, and our cakes start at $75 for a beautifully luscious, decadent layered cake serving 4-6 made with the best ingredients, and absolutely no artificial flavourings. Sorry, we cannot do letter work or themed cakes, but we have a multitude of amazing flavours, all 100% gluten free. Email us for details. PS IF you need something faster than we offer, we recommend ordering from Arin Heibert, or Kakes by Darci, where we go when we want a spectacular cake. Both offer Gluten Friendly cakes by request.

Why aren't you in a store or coffee shop near me?

Our focus is on making sure that our products are absolutely freshly made just for you!

I loved your cafe! Are you re-opening it or are you going to open a store front?

We loved our cafe and having the chance to see everyone happily enjoying our community space! Covid hit us hard, and lockdowns, restrictions and lack of government support during shut downs makes it difficult to operate safely, and are fiscally devastating.

How does Delivery work?

You place your order, choose delivery and the date, and our courier drops it at your door on the chosen day. We send emails when your order is on its way and once it has been dropped off. If you need us to drop off at a neighbours, we can go up to 2 houses away for you, or put your order in a location in your yard you specify. 

If you need your order for a specific time, we are happy to send your order via Uber Delivery, which offers real time notifications and direct delivery, something our courier does not offer- but the fee is higher and must be pre-paid if you do not have an Uber account.

Are you a chain or affiliated with any other cafes/bakeries?

Not at all. We are an independently owned, triple bottom line business that is local to Calgary, Alberta. 

This is a great idea. Can I invest?

Absolutely. Nourish Kitchen and Bakery is currently for sale, email alissa@nourishkitchenandbakery.com for details.

Your bread is the best gluten free bread I have had, hands down. Are you a wizard?

Sadly, no, or we'd be having this conversation somewhere warmer with sand between our toes. 

What's your problem with palm oil? I've heard its great for you, and it's in so many things.

We are, first and foremost, an Earth friendly company and using palm oil is not Earth friendly in any way..There are so many issues with palm oil, we recommend checking out doing your own personal research or checking out this link. Unfortunately there really is no such thing as sustainable palm oil, every palm plantation causes or has caused degradation of human rights, deforestation and environmental damage.

Learn more about What's Wrong With Palm Oil?

This FAQ is pretty lame. Who asks these questions?

Our FAQ is based on questions the world at large has posed to us. 

It's storming out and I don't want to pick up my order. What now?

We are happy to pop your order in a prepaid Uber. We absolutely believe in safety, so if there are severe weather warnings and we have to cancel your pick up we will contact you about alternate options, otherwise our refund and cancellation policies are in effect. Trust us, if it is unsafe to travel we will be staying home!

What is your GST number?

732681119

I want to place a bulk order, is there a discount?

We do have volume discounts, email us for details.

My cousins brothers neighbour/my Gramma/the grocery store and the bakery down the street can make everything you do but for half the price. 

If they can make the quality of products we do, by hand, fresh and not frozen, with the same organic, eco-social ingredients, no fillers or weird chemicals, and they are a legitimate business that complies with AHS rules, have insurance, pay WCB premiums, have a business license, work from a commercial facility, pay a living wage to employees, and purchase Earth Friendly packaging and operates a sustainable, environmentally friendly business, and they do all that for half of our price? You should take advantage of it and order from them! We cannot compete with factory stores, or grocery chains. They have immense purchasing power, their costs and overhead are far, far lower than ours and they get a multitude of tax breaks and funding that we frankly are not big enough or clever enough to get! ( and their ingredients lists...please read them carefully and have a dictionary handy).